Post-sale

Submit an arbitration.

Something wasn't right with a vehicle you bought from us? Get the claim in here. Be quick, arbitration windows are short, and the sooner we know, the sooner we can fix it.

Step 01

Submit the claim

Fill out the form below within the arbitration window for your issue type. Be specific and attach what you have.

Step 02

We review

Our arbitration desk reviews the claim against the announcement, condition report, and post-sale inspection. We'll be in touch within one business day.

Step 03

Resolution

Repair credit, return, or denial, we work it out. Most arbitrations resolve within 48 hours of submission.

The claim form

Tell us what happened.

For anything urgent, call the office at 901.795.7634.

Before you submit:

Please review the NAAA Guidelines before submitting. UAX reserves the right to add a $100 Closed Arbitration Fee for invalid claims.

Eligibility: 10 years and newer only, under 150,000 miles, and sale price greater than $3,000.

Contact

Dealership name *

Contact name *

Phone *

Email *

Arbitration type

Is this a title arbitration? *

YesNo

If you’re arbitrating due to a missing title, please call our title department directly at 901.795.7634.

Where was the vehicle purchased? *

UAX (online or inlane)OVE

Vehicle

Year *

Make *

Model *

VIN *

Odometer *

Where is the vehicle now? *

DealershipFacilitating Auction

The issue

Primary arbitration issue *

Have photos, repair estimates, or inspection reports? Email them to arbitration@uaxmemphis.com with your dealership name in the subject line.

Submit an arbitration.

Submit the claim

We review

Resolution

Tell us what happened.

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Sale-day reminders by text.